{"id":23590,"date":"2020-10-21T13:06:50","date_gmt":"2020-10-21T17:06:50","guid":{"rendered":"https:\/\/test.donorperfect.com\/nonprofit-technology-blog\/?p=23590"},"modified":"2024-07-03T12:54:02","modified_gmt":"2024-07-03T16:54:02","slug":"how-to-build-your-email-list-for-better-year-end-campaign-results","status":"publish","type":"post","link":"https:\/\/test.donorperfect.com\/nonprofit-technology-blog\/fundraising-software\/how-to-build-your-email-list-for-better-year-end-campaign-results\/","title":{"rendered":"How To Build Your Email List For Better Year-End Campaign Results"},"content":{"rendered":"<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/uploads.donorperfect.com\/images\/sites\/2\/emailcampaign.jpg\" alt=\"How To Build Your Email List For Better Year-End Campaign Results\" width=\"1200\" height=\"600\" class=\"aligncenter size-full wp-image-23595\" srcset=\"https:\/\/uploads.donorperfect.com\/images\/sites\/2\/emailcampaign.jpg 1200w, https:\/\/uploads.donorperfect.com\/images\/sites\/2\/emailcampaign-300x150.jpg 300w, https:\/\/uploads.donorperfect.com\/images\/sites\/2\/emailcampaign-768x384.jpg 768w, https:\/\/uploads.donorperfect.com\/images\/sites\/2\/emailcampaign-1024x512.jpg 1024w, https:\/\/uploads.donorperfect.com\/images\/sites\/2\/emailcampaign-100x50.jpg 100w\" sizes=\"(max-width: 1200px) 100vw, 1200px\">\n<p>With the close of 2020 fast approaching, end-of-year appeal planning is in full swing. This is a critical fundraising period for many organizations as donors contribute 34% of all giving at the end of the year. One of the most readily available appeal tools is also one of the most cost-effective, email marketing. Sending email appeals at the end of the year is a great way to reach your donors but, as we all know, companies cram inboxes with a LOT of email offers, sales, greetings, etc. around the holiday season. So how do you make sure your email doesn\u2019t get lost among the thousands of other emails vying for your donor\u2019s attention? Segment your email lists. Segmentation is key to a successful email campaign and provides the best chances of boosting your year-end appeal results.<\/p>\n<p>While email appeals offer a great return on investment ($40 received for every $1 spent) the fact remains that emails have a low conversion rate. On a daily basis, people receive an average of 121 emails, and email servers mark 45% of them as spam. That doesn\u2019t mean email campaigns aren\u2019t worth your time though. Studies have proven that segmentation helps these numbers significantly. A recent study conducted by MailChimp monitored 11,000 segmented email campaigns. Segmentation increased click-through rates by 65% and open rates by 14%! This technique also decreased unsubscribe rates by 9%. So let\u2019s look at some options for segmentation and then focus on what aspects of the email you can tailor for each group.<\/p>\n<h2>Better Lists = Better Results<\/h2>\n<ol>\n    <li><a href=\"#segment\">Segment by Recency, Frequency, and Gift Amount<\/a><\/li>\n    <li><a href=\"#monthly-donors\">Single Out Your Monthly Donors<\/a><\/li>\n    <li><a href=\"#speak-to-audience\">Speak to Your Volunteer and Interest Groups<\/a><\/li>\n    <li><a href=\"#customize-email-appeals\">Customize Your Email Appeals<\/a><\/li>\n    <li><a href=\"#email-senders\">Email Senders Make a Difference<\/a><\/li>\n    <li><a href=\"#subject-lines\">Subject Lines Sway Donors<\/a><\/li>\n    <li><a href=\"#donor-cta\">Call Your Donor to Action<\/a><\/li>\n    <li><a href=\"#schedule-emails\">Schedule Your Email at the Right Time<\/a><\/li>\n<\/ol>\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\/\", \n  \"@type\": \"HowTo\", \n  \"name\": \"How to Segment Donor Lists and Improve Year End Fundraising Campaigns\",\n  \"description\": \"Donor segmentation and targeting increased click-through rates by 65% and open rates by 14%! This technique also decreased unsubscribe rates by 9%. So let&rsquo;s look at some options for segmentation and then focus on what aspects of the email you can tailor for each group.\",\n  \"image\": \"https:\/\/uploads.donorperfect.com\/images\/sites\/2\/emailcampaign.jpg\",\n  \"totalTime\": \"PT60M\",\n  \"supply\": {\n    \"@type\": \"HowToSupply\",\n    \"name\": \"Fundraising Reports\"\n  },\n  \"tool\": [{\n    \"@type\": \"HowToTool\",\n    \"name\": \"Email Marketing Platform\"\n  },{\n    \"@type\": \"HowToTool\",\n    \"name\": \"Fundraising CRM\"\n  }],\n  \"step\": [{\n    \"@type\": \"HowToStep\",\n    \"text\": \"One reliable and often used method for dividing your donors is grouping them by three data points: Recency (How recent was their last gift), Frequency (How often do they make a donation) and Monetary Value (How large of a gift have they given to your organization).\",\n    \"name\": \"Segment by Recency, Frequency, and Gift Amount\",\n    \"url\": \"https:\/\/www.donorperfect.com\/nonprofit-technology-blog\/featured\/how-to-build-your-email-list-for-better-year-end-campaign-results\/#segment\"\n  },{\n    \"@type\": \"HowToStep\",\n    \"text\": \"Monthly donors are unique members of your organization and should be targeted as such. These are loyal donors who provide sustaining revenue to your mission. It&rsquo;s important that you carefully cultivate your relationship with them.\",\n    \"name\": \"Single Out Your Monthly Donors\",\n    \"url\": \"https:\/\/www.donorperfect.com\/nonprofit-technology-blog\/featured\/how-to-build-your-email-list-for-better-year-end-campaign-results\/#monthly-donors\"\n  },{\n    \"@type\": \"HowToStep\",\n    \"text\": \"Segmenting by interest groups can help you write compelling subject lines that speak directly to your targeted audience. Use your subject line to highlight aspects of your mission that these donors find to be the most valuable.\",\n    \"name\": \"Speak to Your Volunteer and Interest Groups\",\n    \"url\": \"https:\/\/www.donorperfect.com\/nonprofit-technology-blog\/featured\/how-to-build-your-email-list-for-better-year-end-campaign-results\/#speak-to-audience\"\n  },{\n    \"@type\": \"HowToStep\",\n    \"text\": \"After you decide how you want to segment your donor base you need to tailor your approach for each group. You don&rsquo;t have to rewrite the entire appeal for each segment you are soliciting. Instead, consider tweaking four important email components that have the highest impact on open and click-through rates.\",\n    \"name\": \"Customize Your Email Appeals\",\n    \"url\": \"https:\/\/test.donorperfect.com\/nonprofit-technology-blog\/featured\/how-to-build-your-email-list-for-better-year-end-campaign-results\/#customize-email-appeals\"\n  },{\n    \"@type\": \"HowToStep\",\n    \"text\": \"Think carefully about who the sender of the email should be. If you&rsquo;re sending an email to long-time or major donor, perhaps it should come from the executive director. If you&rsquo;re sending to a group of volunteers who have been heavily involved in a project, consider sending the email from the director of that department or project. Each segment of your email campaign may have a particular sender that they are most familiar with or will be most heavily influenced by. You can also send the email from your nonprofit itself, instead of from an individual who works with your organization.\",\n    \"name\": \"Email Senders Make a Difference\",\n    \"url\": \"https:\/\/www.donorperfect.com\/nonprofit-technology-blog\/featured\/how-to-build-your-email-list-for-better-year-end-campaign-results\/#email-senders\"\n  },{\n    \"@type\": \"HowToStep\",\n    \"text\": \"Your appeal to your donors starts with the subject line. This gives you one sentence or less to persuade your donors to open and respond to your email. Use some of these best practices when crafting your subject line or use a subject line tool to get some recommendations for improvements.\",\n    \"name\": \"Subject Lines Sway Donors\",\n    \"url\": \"https:\/\/www.donorperfect.com\/nonprofit-technology-blog\/featured\/how-to-build-your-email-list-for-better-year-end-campaign-results\/#subject-lines\"\n  },{\n    \"@type\": \"HowToStep\",\n    \"text\": \"Calls to Action are an essential part of your email appeal. If your donor is seeing your call to action, you&rsquo;ve made it past the first hurdle of just opening your email; don&rsquo;t lose them now. Personalized Calls to Action perform 202% better than a generalized call to action.\",\n    \"name\": \"Call Your Donor to Action\",\n    \"url\": \"https:\/\/www.donorperfect.com\/nonprofit-technology-blog\/featured\/how-to-build-your-email-list-for-better-year-end-campaign-results\/#donor-cta\"\n  },{\n    \"@type\": \"HowToStep\",\n    \"text\": \"The timing of your email may not change for every segment that you send to, but it is something to keep in mind. You don&rsquo;t want your email to be at the bottom of your donor&rsquo;s inbox when they&rsquo;re busy and finally get around to checking it. So keep your audience in mind when you&rsquo;re scheduling your segmented email campaigns.\",\n    \"name\": \"Schedule Your Email at the Right Time\",\n    \"url\": \"https:\/\/www.donorperfect.com\/nonprofit-technology-blog\/featured\/how-to-build-your-email-list-for-better-year-end-campaign-results\/#schedule-emails\"\n  }]    \n}\n<\/script>\n<section id=\"segment\">\n<h3>Step 1: Segment by Recency, Frequency, and Gift Amount<\/h3>\n<p>One reliable and often used method for dividing your donors is grouping them by three data points: <a href=\"https:\/\/softerware.my.site.com\/dpcommunity\/s\/article\/Recency-by-Frequency-Report\" rel=\"noopener nofollow\" target=\"_blank\"><strong>Recency<\/strong><\/a> (How recent was their last gift), <a href=\"https:\/\/softerware.my.site.com\/dpcommunity\/s\/article\/Gift-Frequency-Report\" rel=\"noopener nofollow\" target=\"_blank\"><strong>Frequency<\/strong><\/a> (How often do they make a donation) and <a href=\"https:\/\/softerware.my.site.com\/dpcommunity\/s\/article\/Gift-Range-Report\" rel=\"noopener nofollow\" target=\"_blank\"><strong>Monetary Value<\/strong><\/a> (How large of a gift have they given to your organization). These three data points are a great place to start, and each metric can have multiple groupings of people you want to email to. For example, if you want to segment your donors based on monetary value each group you email to can have different suggested gift amounts. You can send larger suggested gift amounts to those donors that have already made large contributions. These gift suggestions may be too substantial for donors who typically make smaller donations, so they can receive a separate email with lower suggested donation amounts. Alternatively, you can consider sending them a request to become a <a href=\"\/nonprofit-technology-blog\/monthly-giving\/find-monthly-donors\/\" rel=\"noopener\" target=\"_blank\">monthly donor<\/a>.<\/p>\n<aside class=\"bg_gray\"><p><strong>Pro Tip:<\/strong> Use DonorPerfect\u2019s <a href=\"https:\/\/softerware.my.site.com\/dpcommunity\/s\/article\/Creating-a-Compound-Selection-Filter\" rel=\"noopener nofollow\" target=\"_blank\">compound filters<\/a> to ensure your donor is only included in one segment. If a donor falls into multiple segments, determine which group you feel is most influential or targeted and send them the email appeal associated with that group.<\/p><\/aside>\n<\/section>\n<section id=\"monthly-donors\">\n<h3>Step 2: Single Out Your Monthly Donors<\/h3>\n<p>Monthly donors are unique members of your organization and should be targeted as such. These are loyal donors who provide <a href=\"\/nonprofit-technology-blog\/monthly-giving\/measure-monthly-giving-impact\/\" rel=\"noopener\" target=\"_blank\">sustaining<\/a> revenue to your mission. It\u2019s important that you carefully cultivate your relationship with them. While these donors give every month of the year, that doesn\u2019t mean you need to leave them out of your year-end appeal. This segment of supporters cares deeply about your cause, and they want to help. When writing your email message to this group, specifics are very important. Answer these two questions for your donor:<\/p>\n<ol>\n<li>What is this appeal helping to fund?<\/li>\n<li>Why do you need the funds now?<\/li>\n<\/ol>\n<aside class=\"bg_gray\"><p><strong>Pro Tip:<\/strong> If you\u2019re looking for some help crafting your email messages to grow your <a href=\"\/monthly-giving\/\">monthly giving<\/a> program, check out DonorPerfect\u2019s <a href=\"\/nonprofit-technology-blog\/fundraising-software\/donorperfect-fundraising-templates-are-now-in-constant-contact\/\" rel=\"noopener\" target=\"_blank\">monthly giving templates<\/a> located in your Constant Contact database.<\/p><aside>\n<\/aside><\/aside><\/section>\n<section id=\"speak-to-audience\">\n<h3>Step 3: Speak to Your Volunteer and Interest Groups<\/h3>\n<p>All of your donors want to see your mission succeed but each person may be interested in specific aspects of your work. They may have demonstrated interest through projects they have volunteered for, past solicitations they have given to, or maybe through <a href=\"\/online-forms-hub\/manage-my-nonprofit\/#6\" rel=\"noopener\" target=\"_blank\">survey<\/a> responses. Segmenting by interest groups can help you write compelling subject lines that speak directly to your targeted audience. Use your subject line to highlight aspects of your mission that these donors find to be the most valuable. For more tips on converting volunteers to donors, check out <a href=\"https:\/\/softerware.my.site.com\/dpcommunity\/s\/article\/Four-Ways-to-Encourage-Volunteers-to-Donate\" rel=\"noopener nofollow\" target=\"_blank\">Four Ways to Encourage Volunteers to Donate<\/a>.<\/p>\n<\/section>\n<section id=\"customize-email-appeals\">\n<h3>Step 4: Customize Your Email Appeals<\/h3>\n<p>After you decide how you want to segment your donor base you need to tailor your approach for each group. You don\u2019t have to rewrite the entire appeal for each segment you are soliciting. Instead, consider tweaking four important email components that have the highest impact on open and click-through rates.<\/p>\n<ol>\n<li><strong>Email Sender<\/strong><\/li>\n<li><strong>Subject Line<\/strong><\/li>\n<li><strong>Call to Action<\/strong><\/li>\n<li><strong>Delivery Time<\/strong><\/li>\n<\/ol>\n<p>Of course, you can customize more than just these four aspects, but if you\u2019re short on time, these are the most important features to pay attention to.<\/p>\n<\/section>\n<section id=\"email-senders\">\n<h3>Step 5: Email Senders Make a Difference<\/h3>\n<p>68% of individuals decide if they are going to open an email based solely on the email sender. This is one of the most prominently displayed features of the email in your donor\u2019s inbox so, make it count. Think carefully about who the sender of the email should be. If you\u2019re sending an email to long-time or major donor, perhaps it should come from the executive director. If you\u2019re sending to a group of volunteers who have been heavily involved in a project, consider sending the email from the director of that department or project. Each segment of your email campaign may have a particular sender that they are most familiar with or will be most heavily influenced by. You can also send the email from your nonprofit itself, instead of from an individual who works with your organization.<\/p>\n<\/section>\n<section id=\"subject-lines\">\n<h3>Step 6: Subject Lines Sway Donors<\/h3>\n<p>Your appeal to your donors starts with the subject line. This gives you one sentence or less to persuade your donors to open and respond to your email. Use some of these best practices when crafting your subject line or use a <a href=\"https:\/\/www.subjectline.com\/\" rel=\"noopener nofollow\" target=\"_blank\">subject line tool<\/a> to get some recommendations for improvements.<\/p>\n<p>Subject Line Tips:<\/p>\n<ol>\n<li>Use your donor\u2019s first and last name in the subject line.<\/li>\n<li>Keep the length to 50 characters or less. (Keep it short enough that the full subject line can be read on a mobile device.)<\/li>\n<li>Give your subject line a sense of urgency. (Use words like Today, Before Midnight, etc)<\/li>\n<li>If you\u2019re segmenting by location, refer to regions.<\/li>\n<li>Avoid words that trigger spam filters. (Free, Cash, Investment, Profits)<\/li>\n<\/ol>\n<aside class=\"bg_gray\"><p><strong>Pro Tip:<\/strong> For more advice on crafting excellent email communications to your donors, download <a href=\"https:\/\/softerware.my.site.com\/dpcommunity\/s\/article\/Email-Best-Practices\" rel=\"noopener nofollow\" target=\"_blank\">DonorPerfect\u2019s Email Best Practices E-Book<\/a>.<\/p><\/aside>\n<\/section>\n<section id=\"donor-cta\">\n<h3>Step 7: Call Your Donor to Action<\/h3>\n<p><a href=\"https:\/\/softerware.my.site.com\/dpcommunity\/s\/article\/4-Features-Every-Non-Profit-Email-Should-Include\" rel=\"noopener nofollow\" target=\"_blank\">Calls to Action<\/a> are an essential part of your email appeal. If your donor is seeing your call to action, you\u2019ve made it past the first hurdle of just opening your email; don\u2019t lose them now. Research conducted by HubSpot has found that <a href=\"https:\/\/blog.hubspot.com\/marketing\/personalized-calls-to-action-convert-better-data\" rel=\"noopener nofollow\" target=\"_blank\">personalized Calls to Action perform 202% better<\/a> than a generalized call to action. That doesn\u2019t mean you need to include your donor\u2019s name in the call to action, but it does mean that it should be tailored to a target audience and speak directly to them. When you are writing your call to action make sure you have a specific segment in mind. Maybe you have a different action that you want them to take, or it may be the same action that you word differently. For example, if you\u2019re sending an appeal asking donors to sign up for your <a href=\"\/monthly-giving\/\">monthly giving<\/a> program, make sure you do not include your existing monthly donors in this call to action.<\/p>\n<\/section>\n<section id=\"schedule-emails\">\n<h3>Step 8: Schedule Your Email at the Right Time<\/h3>\n<p>The timing of your email may not change for every segment that you send to, but it is something to keep in mind. You don\u2019t want your email to be at the bottom of your donor\u2019s inbox when they\u2019re busy and finally get around to checking it. So keep your audience in mind when you\u2019re scheduling your segmented email campaigns. If most of your monthly donors are business men and women who work during the day and most of your loyal volunteers are retirees, send emails to these different groups at varying times. One study has shown that for those who work, the best time to send emails is on a Tuesday at 10 AM after they have arrived at the office or at 1 PM during lunch hour.<\/p>\n<aside class=\"bg_gray\"><p><strong>Pro Tip:<\/strong> Before you hit send, make sure you run through <a href=\"https:\/\/softerware.my.site.com\/dpcommunity\/s\/article\/Before-You-Send-Your-Email-Marketing-Checklist\" rel=\"noopener nofollow\" target=\"_blank\">Your Email Marketing Checklist<\/a>.<\/p><\/aside>\n<\/section>\n<section>\n<p>Segmentation definitely takes more time than sending a blanket solicitation to all of your donor base, but the effort will make a big difference in your results. Remember, emails already yield a high return on investment, but targeting your donors will continue to cultivate a meaningful relationship with them and provide them with that extra motivation to support your cause.<\/p>\n<p>If you\u2019ve measured your progress towards your year-end goals and you\u2019re coming up shy, check out <a href=\"\/nonprofit-technology-blog\/fundraising-strategies\/4-ways-to-overcome-a-fundraising-shortfall\/\" rel=\"noopener\" target=\"_blank\">4 Ways to Overcome a Fundraising Shortfall<\/a>. Please share all of your best end-of-year campaign ideas with us in the comments below, including any segmentation tips you have.<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>With the close of 2020 fast approaching, end-of-year appeal planning is in full swing. This is a critical fundraising period for many organizations as donors contribute 34% of all giving at the end of the year. One of the most readily available appeal tools is also one of the most cost-effective, email marketing. Sending email [&hellip;]<\/p>\n","protected":false},"author":41,"featured_media":23594,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","fifu_image_url":"","fifu_image_alt":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[4,109,6,14],"tags":[],"sw-content-theme":[],"sw-feature":[],"sw-persona":[],"sw-sector":[],"glossary-term":[],"class_list":["post-23590","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-fundraising-software","category-featured","category-fundraising-strategies","category-monthly-giving"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.8 (Yoast SEO v26.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How To Build Your Email List For Better Year-End Campaign Results<\/title>\n<meta name=\"description\" content=\"With the close of 2020 fast approaching, end-of-year appeal planning is in full swing. 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