{"id":32022,"date":"2023-11-30T12:29:18","date_gmt":"2023-11-30T16:29:18","guid":{"rendered":"https:\/\/test.donorperfect.com\/nonprofit-technology-blog\/?p=32022"},"modified":"2024-11-13T09:26:57","modified_gmt":"2024-11-13T13:26:57","slug":"donor-behavior","status":"publish","type":"post","link":"https:\/\/test.donorperfect.com\/nonprofit-technology-blog\/fundraising-software\/donor-behavior\/","title":{"rendered":"The Psychology of Donating to Nonprofits: 5 Main Motivators of Donor Behavior"},"content":{"rendered":"\n<p><em>Contributed by Samantha Ste Marie, Marketing Specialist at Givecloud<\/em><\/p>\n<p>Giving is intricately tied to human behavior, extending beyond mere altruism. Understanding these behavioral subtleties is not just important; it forms the very foundation that strengthens the connection between nonprofits and their supporters, laying the groundwork for building a loyal community of donors.<\/p>\n<p>Human behavior is the driving force behind the act of giving, and a complex combination of motivations and influences. From the profound impact of empathy to the compelling force of personal connection, grasping these intricacies becomes the key to understanding why people choose to open their hearts and donate.<\/p>\n<p><strong>Let\u2019s delve further into human behavior and how your nonprofit can navigate the motivators that fuel the act of giving.<\/strong><\/p>\n<div style=\"height: 30px;\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div class=\"wp-block-softerware-sw-heading\">\n<div id=\"my-heading\" class=\"sw-heading h2 \">\n<h2 class=\"wp-block-heading has-text-align-left\">5 Main Motivators of Donor Behavior<\/h2>\n<\/div>\n<\/div>\n<section id=\"psychological-factors\" class=\"wp-block-group content-section is-layout-constrained wp-block-group-is-layout-constrained\"><header data-toc-tag=\"1. Psychological factors\" id=\"section-1-toc-1\"><\/header>\n<div class=\"wp-block-softerware-sw-heading\">\n<div id=\"my-heading\" class=\"sw-heading h3 \">\n<h2 class=\"wp-block-heading has-text-align-left\" id=\"h-1-psychological-factors\">1. Psychological factors<\/h2>\n<\/div>\n<\/div>\n<header data-toc-subtag=\"Altruism and empathy\" id=\"section-1-toc-2\"><\/header>\n<p class=\"has-text-color\" style=\"color: #003a63;\"><strong>Altruism and empathy<\/strong><\/p>\n<p>The decision to donate often stems from the human qualities of altruism and empathy, which are fundamental aspects of our emotional and moral makeup.<\/p>\n<p><strong>Altruism <\/strong>is the selfless concern for the well-being of others, a genuine desire to contribute to the welfare of the broader community or specific individuals without expecting anything in return. <strong>Empathy <\/strong>involves the ability to understand and share the feelings of others, fostering a deep connection and resonance with the joys and struggles of fellow human beings.\u00a0<\/p>\n<p>For nonprofits, the key lies in creating avenues that resonate with these innate qualities. Crafting narratives that evoke empathy, showcasing the direct impact of contributions on individuals or communities, and highlighting the selfless acts of generosity within the organization all contribute to aligning with the altruistic and empathetic inclinations of potential donors.<\/p>\n<header data-toc-subtag=\"Social validation\" id=\"section-1-toc-3\"><\/header>\n<p class=\"has-text-color\" style=\"color: #003a63;\"><strong>Social validation<\/strong><\/p>\n<p>Humans are social beings, and the desire for validation within a community significantly influences donation decisions. This phenomenon is rooted in the fundamental human need for belonging and social connection.\u00a0<\/p>\n<p>When individuals contribute to a cause, they seek not only to make a positive impact but also to be recognized and acknowledged by their peers. The act of giving becomes a shared experience within a community, creating a sense of camaraderie and collective achievement.<\/p>\n<p>Nonprofits can amplify the impact of social validation by creating opportunities for donors to share their stories, experiences, and motivations with others, further strengthening the sense of community and shared purpose.<\/p>\n<header data-toc-subtag=\"Personal connection to the cause\" id=\"section-1-toc-4\"><\/header>\n<p class=\"has-text-color\" style=\"color: #003a63;\"><strong>Personal connection to the cause<\/strong><\/p>\n<p>By sharing stories that resonate on an emotional level, nonprofits can forge strong ties with their audience. This involves more than just presenting facts and figures; it\u2019s about weaving narratives that evoke deep feelings and resonate with the values and experiences of the donors.<\/p>\n<p>One powerful strategy is to showcase real-life stories of individuals or communities positively impacted by the organization\u2019s work. These stories humanize the cause, making it relatable and demonstrating the tangible difference that contributions can make.\u00a0<\/p>\n<p>Through storytelling, nonprofits can illustrate the transformative journey of those they aim to support, creating a connection that goes beyond a simple transaction of funds.<\/p>\n<\/section>\n<section id=\"Trust-and-transparency\" class=\"wp-block-group content-section is-layout-constrained wp-block-group-is-layout-constrained\"><header data-toc-tag=\"2. Trust and transparency\" id=\"section-2-toc-1\"><\/header>\n<div class=\"wp-block-softerware-sw-heading\">\n<div id=\"my-heading\" class=\"sw-heading h3 \">\n<h2 class=\"wp-block-heading has-text-align-left\" id=\"h-2-trust-and-transparency\">2. Trust and transparency<\/h2>\n<\/div>\n<\/div>\n<header data-toc-subtag=\"Building trust\" id=\"section-2-toc-2\"><\/header>\n<p class=\"has-text-color\" style=\"color: #003a63;\"><strong>Building trust<\/strong><\/p>\n<div class=\"wp-block-softerware-sw-callout-text\">\n<div class=\"sw-callout right\">\n<div class=\"sw-grid\">\n<div class=\"sw-col-lg-4\"><img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/uploads.donorperfect.com\/images\/sites\/2\/givecloud-guest-blog-image-1-v3-1.jpg\" loading=\"lazy\" alt=\"\" class=\"wp-image-32180\" srcset=\"https:\/\/uploads.donorperfect.com\/images\/sites\/2\/givecloud-guest-blog-image-1-v3-1.jpg 300w, https:\/\/uploads.donorperfect.com\/images\/sites\/2\/givecloud-guest-blog-image-1-v3-1-150x150.jpg 150w, https:\/\/uploads.donorperfect.com\/images\/sites\/2\/givecloud-guest-blog-image-1-v3-1-100x100.jpg 100w, https:\/\/uploads.donorperfect.com\/images\/sites\/2\/givecloud-guest-blog-image-1-v3-1-200x200.jpg 200w\" sizes=\"(max-width: 300px) 100vw, 300px\"><\/div>\n<div class=\"sw-col-lg-8\">\n<p>Building <a href=\"https:\/\/givecloud.com\/trustraising\/blog-posts\/trust-begins-with-you\/\" target=\"_blank\" rel=\"noopener nofollow\">trust<\/a> begins with clear and open communication regarding the organization\u2019s mission and values. Nonprofits should articulate their core beliefs, ethical principles, and long-term goals, providing donors with a solid foundation to understand the guiding philosophy behind the cause.\u00a0<\/p>\n<p>By doing so, nonprofits not only demonstrate authenticity but also allow donors to align themselves with an organization that shares their values.<\/p>\n<p>Trust is not given; it\u2019s earned. Nonprofits can cultivate and nurture this trust by consistently and transparently communicating their values, operations, and impact, ultimately fostering a donor relationship built on confidence, credibility, and a shared commitment to making a difference.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<header data-toc-subtag=\"Transparency in resource allocation\" id=\"section-2-toc-3\"><\/header>\n<p class=\"has-text-color\" style=\"color: #003a63;\"><strong>Transparency in resource allocation<\/strong><\/p>\n<p>Donors appreciate knowing how their contributions are making a tangible difference, and nonprofits can bolster <a href=\"https:\/\/givecloud.com\/trustraising\/blog-posts\/the-circle-of-trust\/\" target=\"_blank\" rel=\"noopener nofollow\">trust<\/a> by being open about their financial practices.<\/p>\n<p>Providing detailed information about how funds are allocated, the specific projects or initiatives they support, and the measurable outcomes achieved creates a transparent and accountable environment.<\/p>\n<p>Regular updates, reports, and financial disclosures contribute to building a sense of trustworthiness and reliability.<\/p>\n<\/section>\n<section id=\"Nonprofit-storytelling\" class=\"wp-block-group content-section is-layout-constrained wp-block-group-is-layout-constrained\"><header data-toc-tag=\"3. Nonprofit storytelling\" id=\"section-3-toc-1\"><\/header>\n<div class=\"wp-block-softerware-sw-heading\">\n<div id=\"my-heading\" class=\"sw-heading h3 \">\n<h2 class=\"wp-block-heading has-text-align-left\" id=\"h-3-nonprofit-storytelling\">3. Nonprofit storytelling<\/h2>\n<\/div>\n<\/div>\n<header data-toc-subtag=\"The power of compelling narratives\" id=\"section-3-toc-2\"><\/header>\n<p class=\"has-text-color\" style=\"color: #003a63;\"><strong><strong>The power of compelling narratives<\/strong><\/strong><\/p>\n<p>Storytelling is a great tool for engaging donors emotionally and forging a connection between the audience and the organization\u2019s mission.<\/p>\n<p>These stories humanize the mission, giving faces and voices to the individuals or communities affected. In a survey, <a href=\"https:\/\/www.cafonline.org\/my-personal-giving\/long-term-giving\/resource-centre\/why-do-people-give\/\" target=\"_blank\" rel=\"noopener nofollow\">75%<\/a> of people revealed that they need to be passionate about a cause to feel compelled to donate. Compelling narratives are the vehicle through which passion is created.<\/p>\n<p>Nonprofits should strategically employ various <a href=\"https:\/\/givecloud.com\/trustraising\/blog-posts\/the-circle-of-trust\/\" target=\"_blank\" rel=\"noopener nofollow\">storytelling<\/a> mediums, including written narratives, visuals, videos, and testimonials, to create a multi-dimensional and immersive experience. The goal is to make the cause not just a distant concept but a tangible and urgent mission that donors feel intimately connected to.<\/p>\n<header data-toc-subtag=\"Multichannel fundraising campaigns\" id=\"section-3-toc-3\"><\/header>\n<p class=\"has-text-color\" style=\"color: #003a63;\"><strong>Multichannel <a href=\"\/fundraising-communication\/\">fundraising campaigns<\/a><\/strong><\/p>\n<p>Visuals, videos, and testimonials serve as powerful supplements to written narratives, creating a multi-sensory journey that resonates deeply with donors. These mediums not only captivate donors but also leave a lasting impression, reinforcing the emotional connection and encouraging continued support.<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>Visual storytelling:<\/strong> Visual elements, such as impactful images and infographics offer an immediate connection to the cause.<\/li>\n<li><strong>Video narratives: <\/strong>Videos bring stories to life in a dynamic and immersive way.\u00a0<\/li>\n<li><strong>Testimonials:<\/strong> The voices of those impacted by the organization\u2019s work are potent testimonials that humanize the cause.<\/li>\n<\/ul>\n<\/section>\n<section id=\"Donor-Segmentation\" class=\"wp-block-group content-section is-layout-constrained wp-block-group-is-layout-constrained\"><header data-toc-tag=\"4. Donor segmentation\" id=\"section-4-toc-1\"><\/header>\n<div class=\"wp-block-softerware-sw-heading\">\n<div id=\"my-heading\" class=\"sw-heading h3 \">\n<h2 class=\"wp-block-heading has-text-align-left\" id=\"h-4-donor-segmentation\">4. Donor segmentation<\/h2>\n<\/div>\n<\/div>\n<header data-toc-subtag=\"Tailoring appeals to different demographics\" id=\"section-1-toc-1\"><\/header>\n<p class=\"has-text-color\" style=\"color: #003a63;\"><strong>Tailoring appeals to different demographics<\/strong><\/p>\n<p>According to a survey, <a href=\"https:\/\/www.cafonline.org\/my-personal-giving\/long-term-giving\/resource-centre\/why-do-people-give\/\" target=\"_blank\" rel=\"noopener nofollow\">61%<\/a> of people highlighted that their personal life experiences significantly influence their decisions to give, underscoring the importance of nuanced and personalized communication.<\/p>\n<header data-toc-subtag=\"Here are some examples of ways you might tailor your messaging:\" id=\"section-1-toc-1\"><\/header>\n<p class=\"has-text-color\" style=\"color: #003a63;\"><strong><strong>Here are some examples of ways you might tailor your messaging:<\/strong><\/strong><\/p>\n<p><em>Demographic tailoring<\/em><\/p>\n<p>Different demographic groups may respond to distinct aspects of a nonprofit\u2019s mission. For instance, younger donors might be drawn to initiatives that emphasize innovation and social impact, while older donors may connect more with the historical context or long-standing traditions of an organization.<\/p>\n<p><em>Cultural sensitivity<\/em><\/p>\n<p>Cultural nuances play a crucial role in shaping individual perspectives and motivations. Nonprofits that take the time to understand and respect diverse cultural backgrounds can create appeals that resonate authentically.<\/p>\n<p><em>Personalized Communication<\/em><\/p>\n<p>In the era of data analytics, nonprofits have the opportunity to personalize communication on an individual level. By leveraging donor data, organizations can send targeted messages that align with an individual\u2019s past giving history, preferences, and engagement level.<\/p>\n<header data-toc-subtag=\"Recognition and appreciation\" id=\"section-1-toc-1\"><\/header>\n<p class=\"has-text-color\" style=\"color: #003a63;\"><strong>Recognition and appreciation<\/strong><\/p>\n<div class=\"wp-block-softerware-sw-callout-text\">\n<div class=\"sw-callout right\">\n<div class=\"sw-grid\">\n<div class=\"sw-col-lg-4\"><img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/uploads.donorperfect.com\/images\/sites\/2\/givecloud-guest-blog-image-2v3-1.jpg\" loading=\"lazy\" alt=\"\" class=\"wp-image-32179\" srcset=\"https:\/\/uploads.donorperfect.com\/images\/sites\/2\/givecloud-guest-blog-image-2v3-1.jpg 300w, https:\/\/uploads.donorperfect.com\/images\/sites\/2\/givecloud-guest-blog-image-2v3-1-150x150.jpg 150w, https:\/\/uploads.donorperfect.com\/images\/sites\/2\/givecloud-guest-blog-image-2v3-1-100x100.jpg 100w, https:\/\/uploads.donorperfect.com\/images\/sites\/2\/givecloud-guest-blog-image-2v3-1-200x200.jpg 200w\" sizes=\"(max-width: 300px) 100vw, 300px\"><\/div>\n<div class=\"sw-col-lg-8\">\n<p>Nonprofits should proactively implement recognition strategies to express gratitude, as this plays a pivotal role in increasing donor retention and building enduring relationships.<\/p>\n<p><em>Personalized recognition<\/em><\/p>\n<p>Personalizing acknowledgment based on the level and frequency of contributions, as well as the donor\u2019s preferred communication channels, adds a thoughtful touch.<\/p>\n<p><em>Public recognition<\/em><\/p>\n<p>Publicly acknowledging donors through newsletters, annual reports, or <a href=\"https:\/\/givecloud.com\/trustraising\/blog-posts\/nonprofit-social-media-strategies\/\" target=\"_blank\" rel=\"noopener nofollow\">social media<\/a> platforms provides a broader platform for appreciation.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>Nonprofits should proactively implement recognition strategies to express gratitude, as this plays a pivotal role in increasing donor retention and building enduring relationships.<\/p>\n<p><em>Personalized recognition<\/em><\/p>\n<p>Personalizing acknowledgment based on the level and frequency of contributions, as well as the donor\u2019s preferred communication channels, adds a thoughtful touch.<\/p>\n<p><em>Public recognition<\/em><\/p>\n<p>Publicly acknowledging donors through newsletters, annual reports, or <a href=\"https:\/\/givecloud.com\/trustraising\/blog-posts\/nonprofit-social-media-strategies\/\" target=\"_blank\" rel=\"noopener nofollow\">social media<\/a> platforms provides a broader platform for appreciation.<\/p>\n<p><em>Exclusive events and opportunities<\/em><\/p>\n<p>Creating exclusive events or opportunities for donors adds an extra layer of appreciation. Inviting donors to behind-the-scenes tours, special events, or exclusive meetings with key figures within the organization creates a sense of exclusivity and importance.<\/p>\n<\/section>\n<section id=\"Overcoming-barriers\" class=\"wp-block-group content-section is-layout-constrained wp-block-group-is-layout-constrained\"><header data-toc-tag=\"5. Overcoming barriers\" id=\"section-5-toc-1\"><\/header>\n<div class=\"wp-block-softerware-sw-heading\">\n<div id=\"my-heading\" class=\"sw-heading h3 \">\n<h2 class=\"wp-block-heading has-text-align-left\" id=\"h-5-overcoming-barriers\">5. Overcoming barriers<\/h2>\n<\/div>\n<\/div>\n<header data-toc-subtag=\"Making the donation process seamless\" id=\"section-1-toc-1\"><\/header>\n<p class=\"has-text-color\" style=\"color: #003a63;\"><strong><strong>Making the donation process seamless<\/strong><\/strong><\/p>\n<p>According to statistics, <a href=\"https:\/\/thecharitycfo.com\/the-psychology-of-fundraising-why-do-donors-give\/#:~:text=Here's%20a%20startling%20statistic%3A,psychology%20of%20fundraising%20seriously%20enough.\/\" target=\"_blank\" rel=\"noopener nofollow\">20%<\/a> of people who click on a donate button make a donation, while 80% do not give any money. Minimizing friction points, ensuring a user-friendly interface, and <a href=\"https:\/\/givecloud.com\/trustraising\/blog-posts\/reasons-donors-leave-your-donation-page\/\" target=\"_blank\" rel=\"noopener nofollow\">simplifying the steps<\/a> involved contribute to a more seamless and enjoyable donor experience.<\/p>\n<p><em>Simplify account creation<\/em><\/p>\n<p>Donors are deterred by mandatory account creation. Research shows that 24% abandon the process due to this requirement. Consider collecting donor data post-donation to maintain momentum.<\/p>\n<p><em>Streamline checkout processes<\/em><\/p>\n<p>Minimize form fields, use autocomplete features, and focus on gathering essential information to keep the process seamless.<\/p>\n<p><em>Embrace convenient payment methods<\/em><\/p>\n<p>Encourage the use of digital wallets like ApplePay and Google Pay, providing a hassle-free experience for donors and facilitating secure transactions.<\/p>\n<p><em>Build trust in the donation experience<\/em><\/p>\n<p>Install SSL certificates, showcase impactful statistics, and ensure easy access to FAQs and Privacy Policy information.\u00a0<\/p>\n<p><em>Optimize website performance for mobile<\/em><\/p>\n<p>Prioritize mobile optimization to reduce abandonment rates and capture donors on the go. Mobile-friendly interfaces contribute to a smoother donation experience.<\/p>\n<p>Understanding the psychological drivers behind donor behavior is the cornerstone that equips nonprofits with the knowledge needed to build stronger connections and foster sustainable support.<\/p>\n<p>The journey towards building a dedicated community of donors is not just about financial transactions; it\u2019s about creating a shared narrative of impact, where donors feel integral to the collective success of a mission that goes beyond individual contributions.<\/p>\n<p>For help with donor segmentation to tailor your appeals to different demographics, check out our free resource that explains how to imagine donor personas for each meaningful group. Get your copy of the <a href=\"#form\/\">Data-Driven Donor Persona Checklist<\/a> by filling out the quick form below.<\/p>\n<\/section>\n<div id=\"form\" class=\"wp-block-group content-section is-layout-constrained wp-block-group-is-layout-constrained\"><header data-toc-tag=\"Download the Donor Persona Checklist\" id=\"section-6-toc-1\"><\/header>\n<h2 class=\"wp-block-heading get_demo gutenberg\" id=\"h-download-the-donor-persona-checklist\">Download the Donor Persona Checklist<\/h2>\n<script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof 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\"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n<\/script>\n\t\t\t\t\t<\/div>\n                        <div class=\"gform-body gform_body\"><div id=\"gform_fields_16\" class=\"gform_fields top_label form_sublabel_below description_below validation_below\"><div id=\"field_16_1\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full input-field gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"><label class=\"gfield_label gform-field-label\" for=\"input_16_1\">First Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class=\"ginput_container ginput_container_text\"><input data-parameter=\"first_name\" name=\"input_1\" id=\"input_16_1\" type=\"text\" value=\"\" class=\"large\" aria-required=\"true\" aria-invalid=\"false\"><\/div><\/div><div id=\"field_16_2\" class=\"gfield 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class=\"large\" aria-required=\"true\" aria-invalid=\"false\"><\/div><\/div><div id=\"field_16_7\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full select-field role-field select-display field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"><label class=\"gfield_label gform-field-label\" for=\"input_16_7\">Role (Optional)<\/label><div class=\"ginput_container ginput_container_select\"><select data-parameter=\"role\" name=\"input_7\" id=\"input_16_7\" class=\"large gfield_select\" aria-invalid=\"false\"><option value=\"\" selected>Please choose an option<\/option><option value=\"Development Director\">Development Director<\/option><option value=\"Fundraising Assistant\">Fundraising Assistant<\/option><option value=\"Executive\/Board Member\">Executive\/Board Member<\/option><option value=\"Volunteer\">Volunteer<\/option><option value=\"Communications\">Communications<\/option><option 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Understanding these behavioral subtleties is not just important; it forms the very foundation that strengthens the connection between nonprofits and their supporters, laying the groundwork for building a loyal community of donors. Human behavior is [&hellip;]<\/p>\n","protected":false},"author":38,"featured_media":32042,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","fifu_image_url":"","fifu_image_alt":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[4,109],"tags":[],"sw-content-theme":[11645],"sw-feature":[11673],"sw-persona":[11704,11664],"sw-sector":[],"glossary-term":[],"class_list":["post-32022","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-fundraising-software","category-featured","sw-content-theme-fundraising-communication","sw-feature-donation-processing","sw-persona-comms","sw-persona-development-director"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.8 (Yoast SEO v26.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The Psychology of Donating to Nonprofits: 5 Main Motivators of Donor Behavior<\/title>\n<meta name=\"description\" content=\"What motivates donor behavior? 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