Choose the Support Plan that fits your needs and budget.
| Maintenance | Full | Premium | |
|---|---|---|---|
| Support Services | |||
| User Meetings | |||
| E-Tips | |||
| Newsletters | |||
| User Forum | |||
| Clients Only Web Site | |||
| Client Satisfaction Liaison | |||
| Call-the-President Hotline | |||
| Custom Report Assistance | |||
| Product Updates | |||
| Product Updates & Enhancements | |||
| Pre-Release Enhancements | |||
| Live Customer Support | |||
| Remote Access Support | |||
| Email Support | |||
| FAX Support | |||
| Phone Support | |||
| Toll Free Phone Support | |||
| Emergency Phone Number | |||
| 24-Hour Emergency Pager Notification (USA/Canada Clients Only) |
|||
| Support Availability | |||
| Telephone Support Hours | Monday-Friday 9:00 A.M. – 8:00 P.M. (Eastern Time) |
Monday-Friday 9:00 A.M. – 8:00 P.M. (Eastern Time) + 24-Hour Pager |
|
| Maximum Time to Call Back | Same Day or 1 Business Day | 2 Hours or less | |
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