Software Support Plans Comparison

Choose the Support Plan that fits your needs and budget.

Maintenance Full Premium
Support Services
User Meetings
User Forum
Clients Only Web Site
Client Satisfaction Liaison
Call-the-President Hotline
Custom Report Assistance    
Product Updates
Product Updates & Enhancements
Pre-Release Enhancements  
Live Customer Support
Remote Access Support  
Email Support  
FAX Support  
Phone Support  
Toll Free Phone Support    
Emergency Phone Number    
24-Hour Emergency Pager Notification
(USA/Canada Clients Only)
Support Availability
Telephone Support Hours   Monday-Friday
9:00 A.M. – 8:00 P.M.
(Eastern Time)
9:00 A.M. – 8:00 P.M.
(Eastern Time)
+ 24-Hour Pager
Maximum Time to Call Back   Same Day or 1 Business Day 2 Hours or less